Onboarding Specialist

Job Description Onboarding Specialist, East Hawaii Medical Group SALARY: Starting at $55,000, Commensurate with experience BENEFITS: 13 paid holidays each year (14 during election year) 20 PTO Days Medical, Dental and Vision 401k Matching JOB OVERVIEW: Provides Human Resources administrative support and facilitation of the provider on-boarding process.
ESSENTIAL FUNCTIONS: Facilitates the comprehensive onboarding process for employed physicians, advanced practice providers, independent contractors, temporary medical staff, and other independent medical staff providing healthcare services at any of the HHSC-East Hawaii Region facilities.
Works closely with department leadership to ensure an onboarding process that is timely, complete, and streamlined.
Tracks provider onboarding from the point of formal notification from Provider Recruitment and/or Medical Staff Services through 20-days post arrival.
Maintains consistent communication with the onboarding provider and departmental leaders to ensure transparency and continued improvement of the provider onboarding experience.
Serves as primary point-of-contact for the provider throughout the onboarding process.
Maintains an onboarding tracking worksheet/database reflecting the provider specific onboarding status; due dates of major tasks; coordinated meetings and appointments; issues and concerns; documentation of all onboarding related communications; as well as status updates and copies of all required forms, training, licenses, and permits.
Prepares and disseminates departmental specific checklists tracking major and minor tasks; dependencies; responsible personnel; and task due dates.
Prepares, organizes and disseminates provider onboarding agendas.
Notifies departmental leaders of any delays, issues, or concerns with the onboarding process.
Attends monthly onboarding meetings to update departmental leaders and key stakeholders.
Provides continued assistance to newly hired providers in becoming acclimated to the organization and community during their transition/relocation.
Contacts new hires after 30 and 60 days to determine satisfaction with the onboarding process and assess opportunities for improvement.
Immediately notify supervisor if major onboarding activity due dates and milestones are at risk of not being met to include required licenses; training; EMR access; medical staff credentialing; malpractice coverage; and provider insurance enrollment.
Works with Provider Recruitment to stay current on regional hiring initiatives.
Provides input to improve provider onboarding processes.
Demonstrates flexibility and availability in scheduling provider onboarding related meetings to include availability on nights and weekends, to accommodate provider’s schedule.
Provides timely follow up with the provider throughout the onboarding process.
Provides administrative assistance with periodic performance reviews by collecting and organizing internal and external data on key performance indicators.
Prepares and maintains weekly, monthly, quarterly, and annual charts and reports as needed.
Collects internal, external and national benchmark data as needed.
Develops strong relationships with providers and effectively maintains professional contact and communication.
QUALIFICATIONS: Education:Bachelor’s degree in Human Resources, related field or equivalent.
Excess experience of the type and quality described below may be substituted for education on a year-for year basis.
Experience: Minimum of Two to four years recruiting experience; provider, healthcare, or agency recruiting experience preferred.
Skills: Advanced proficiency in various computer applications, e.
g.
word processing, excel spreadsheet, e-mail, database management and presentation software.
Excellent communication skills including negotiation skills; must be persistent and persuasive.
Must be able to establish rapport and effective working relationships with providers and clinic administrators.
Must be able to prioritize multiple responsibilities and manage a large workload within tight deadlines.
Excellent problem-solving skills and self-motivation.
Ability to develop alternative solutions to problems; comparing and analyzing data; preparing clear, concise, thorough, meaningful, and grammatically correct written reports, letters, memoranda, and other documents.
Ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions relating to assigned tasks.
Very strong customer service orientation, positive attitude, highly self-motivated, directed and change oriented.
Company Description As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Medical Center, Hale Ho′ola Hamakua, Ka′u Hospital, and the Yukio Okutsu State Veterans Home, delivers a full range of services and programs.
Our three hospitals include 290 beds and over 1,700 employees.
Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties.
East Hawaii Health is our network of clinics offering primary and specialty care.
Hilo Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually.
Hale Ho′ola Hamakua and Ka′u Hospital are designated as Critical Access Hospitals.
To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.
hilomedicalcenter.
org, www.
halehoolahamakua.
org or www.
kauhospital.
org.
Equal Opportunity Employer East Hawaii Region (Hilo Medical Center, Hale Ho’ola Hamakua and Ka’u Hospital) is a drug free workplace and an Equal Opportunity Employer.
Medical Examination Requirement Offers of employment will be contingent on successfully passing a pre-employment examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen.
The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.
Pre-Employment Assessments for External Candidates As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC’s East Hawaii Region) are required to complete a pre-employment assessment(s) shortly after application submission.
If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions.
We ask that you complete the assessment(s) within two days of receipt of the request.
Shift Details Must be available to work shifts, weekends and holidays as necessary based on hospital operations.
Services are provided 24/7.